Carlos Alvarez

Vice President of Services 

Carlos Alvarez is the Vice President of Services at Mims Consulting Group, where he plays a critical role in defining and executing the firm’s service strategy. With 25 years of experience in the hospitality industry, Carlos brings a wealth of expertise in service delivery, hotel and asset management, and operational optimization. His extensive background enables him to drive meaningful business growth while ensuring that client satisfaction remains at the forefront of every initiative.

Carlos’s career includes leadership roles at Marriott International and InterContinental Group, where he led the development of data-driven strategies that generated multiple revenue streams and streamlined operations. His commitment to excellence is evident in his approach to client service, which emphasizes delivering exceptional, consistent experiences across all client touchpoints.

Areas of Expertise:

• • Data-Driven Decision Making

• • Service Strategy Development

• • Client Relationship Management

• • Client Retention and Satisfaction

Leadership Philosophy

“Great things are achieved through teamwork. I believe in the power of collaboration—internally across teams and externally with partners—to solve problems, generate new ideas, and drive collective success.”

Personal Interests

Carlos is a devoted family man who deeply values spending quality time with his loved ones. This time together serves as a source of inspiration for his strong work ethic and dedication. He believes in the importance of work-life balance and cherishes the moments spent with family, which help ground him in both his personal and professional life.